1. Information We Collect

We may collect the following types of information:

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Personal Information

• Name

• Phone number

• Email address

• Home or service address

• Payment details (processed securely through trusted third-party providers)

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Service-Related Information

• Waste type and collection details

• Vehicle details for recovery or transport

• Booking dates, times, and service history

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Technical Information

• IP address

• Browser type

• Device information

• Website usage data (cookies, analytics, etc.)

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2. How We Use Your Information

We collect and use your information to:

• Provide waste removal, recycling, car collection, vehicle recovery, and transport services

• Process payments and issue invoices

• Improve our website and customer experience

• Confirm bookings and communicate service updates

• Comply with legal obligations

• Respond to enquiries or customer support requests

We do not sell or share your data with third parties for marketing purposes.

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3. Legal Basis for Processing

We process your information based on:

• Contractual necessity – to fulfil booked services

• Legitimate interests – improving our services and operations

• Legal compliance – waste documentation and licensing requirements

• Consent – when you submit forms or accept cookies​

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4. How We Store and Protect Your Data

We take data security seriously. Your information is protected using:

• Secure servers

• Encryption where applicable

• Access controls

• Regular security monitoring

We only keep your data for as long as necessary to provide services or meet legal requirements.

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5. Sharing Your Information

We may share your data with trusted third parties only when necessary, such as:

• Payment processors

• Licensed recycling center's

• Insurance or recovery partners

• Website hosting or IT support providers

All third parties must also comply with data protection laws.

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6. Cookies and Website Tracking

Our website uses cookies to improve user experience, analyze traffic, and customize content.
You can manage or disable cookies through your browser settings.

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7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold

• Request corrections or updates

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request a copy of your data

To exercise any rights, contact us using the details below.

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8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal information.

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9. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in law or our business practices.
Any updates will be posted on this page with a revised “Last Updated” date.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

D&T METALS
dtwastemanagement@gmail.com
07593038913
Medway Towns